Client Undertaking

  • Acknowledge and understand that hospitals listed on this platform are herein referred to health service providers.

  • Acknowledge and understand that Pristinehealthservices is an e-health platform that connects clients with health services providers.

  • Acknowledge and understand that Pristinehealthservices is not directly involved in the clinical management and/or treatment of client’s condition or procedure.

  • Acknowledge and agree where applicable that optimisation of preoperative condition is a responsibility of the client.

  • Acknowledge and understand that cost of care plan for treatment of a condition and/or procedure only covers for the length of hospital stay with health service provider, basic laboratory tests, procedure or condition admitted for and essential medication(s).

  • Acknowledge and understand that additional charges may be incurred in the event of an unintended complication after treatment.

  • Accept to give health service providers correct and accurate information about presenting condition; and understand that any false or inaccurate information given may adversely affect outcome of treatment.

  • Cancellation of Appointment

  • Acknowledge and understand that there is a 48 hour window period allowed for appointment cancellation without charges; and accept that a 48 hour period is required to process refund of the cost of Care plan paid to Pristinehealthservices in full.

  • Understand and accept that cancellation of appointment after the 48 hours of booking will attract service charge of 10 percent from payable cost of Care plan and the balance will be refunded within 48 hour processing time.

  • Dispute Resolution

  • In the event of any dispute or dissatisfaction about services received from Health service provider, the client and Health service provider should make effort to resolve differences between the two parties.

  • In the event of unresolved dispute between Client and Health service provider, the Client may follow the complaint procedure.